Find answers to frequently asked questions. If your question is not found below, you can contact customer service at 1-866-711-3129.
Ryder will call, text, and email you using all contact information provided by your point of purchase.
Yes, our scheduling team or third-party delivery locations will need to speak with you to confirm the delivery date.
Your merchandise may still be in transit to our Ryder location. Scheduling calls are placed once your merchandise arrives on dock.
Two-hour time frames are provided the afternoon prior by the local delivery location. You will be called on your primary contact phone number.
ETA to point of delivery depends on the merchandise you have purchased. As a general rule- mattress orders take approximately 14 business days from date of purchase. The dates for other merchandise will vary bases on availability and production schedule.
Your order will ship to Ryder based on availability, and schedule at your place of purchase.
Processing and shipping times are determined by the company you purchased the items from.
Contact customer service via chat on our website, or call 866-711-3129.
Contact customer service via Chat on our website, or call 866-711-3129.
Not all merchandise is eligible for upgrade. Contact your point of purchase for options to change the service level. You will not be able to schedule until the upgrade is approved and sent to Ryder.
Your point of purchase will provide the service level to Ryder based on the merchandise you have purchased.
Contact customer service via Chat on our website, or call 866-711-3129.
Yes, you may change your delivery date at any time. Available dates are based on frequency of delivery routes planned in your zip code.
Time frames are set geographically based on the orders on the truck for that day. We suggest you provide a preferred delivery time window at time of scheduling. We cannot guarantee your time frame.
Not all merchandise is eligible for upgrade. Contact your point of purchase for options to change the service level. You will not be able to schedule until the upgrade is approved and sent to Ryder.
Contact customer service via Chat on our website, or call 866-711-3129.
Please call us at 1.866.711.3129 or email customerservice@ryder.com